WAL MART Stores, Inc.
• • World’s largest retailer $244.5 billion in sales in the fiscal year ending Jan. 31, 2003 Employs more than 1.3 million associates worldwide More than 3,200 facilities in the United States More than 100 million customers per week visit Wal-Mart stores worldwide.
• • •
Co-Founders Sam and Bud Walton
H. Lee Scott, Jr. President and Chief Executive Officer
David D. Glass Chairman of the Executive Committee of the Board of Directors
John T. Walton Chairman of Board of Directors
Sam Walton’s Three Basic Beliefs
(Established in 1962 with the first Wal-Mart in Rogers, Ark.)
1 Respect the Individual
Every customer and employee deserves to be treated with respect and dignity
2 Service to Our Customers
Offer the lowest prices with the best possible service
3 Strive for Excellence
Find new and innovative ways to constantly improve
"Let's be the most friendly – offer a smile of welcome and assistance to all who do us a favor by entering our stores. Give better service – over and beyond what our customers expect. Exceed your customers' expectations – If you do, they'll come back over and over again." – Sam Walton
Wal-Mart greeters have welcomed customers into stores since 1980. Greeters show customers that Wal-Mart is a friendly place to shop. They make customers feel welcome and help them enjoy their shopping experience. Greeters also provide directions and answer questions.
AWARDS & RECOGNITION
2003 – Most admired company in America – FORTUNE magazine 2002 – Ron
Brown Award for Corporate Leadership
(recognizes companies for outstanding employee and community relations)
– No. 1 on the FORTUNE 500 list 2001 – Hispanic Business Magazine named Wal-Mart one of the 2000 – No. 1 Corporate Citizen in America – Cone/Roper Report
(an annual national survey regarding philanthropy and corporate citizenship)
Top 25 Diversity Recruitment Programs for its aggressive program to hire and promote...