“Team Collapse at RWH”
Team member: Yang Yu, Yao Xie, Yunxi Qi
The Spector audit team had difficulties to complete its work on time. In addition, RWH was under a significant pressure to solve this problem and to pull the team back to the right track. Poor decision making process, organization architectures and network problems, and weakness of managing performance and motivating were the main three reasons to cause the situation of RWH. We stated three solutions and picked the best one- Temporarily stop other team’s work, create a “privileged team”. In order to complete the work on time with this solution, we also made an implementation to advice RWH what should do in the rest of the time.
As a mid-sized professional service firm, RWH targets companies who has special need for auditing and taxation services. In order to gain more market share, teamwork, collaboration amongst RWH employees and professional skills are essential to fulfill RWH’s mission which is to deliver excellent client service and develop clients’ internal control.
Actually, RWH did pretty well since the mid-2000s when Canadian economy was booming. However, after 2008, RWH have some problems caused by the financial crisis. Some partners had been bankruptcy, and it is hard for RWH to get new customers. Except the external environment, there are several internal problems in RWH as well. One employee belongs to several teams at the same time. They had highly autonomy to decide what they should do without proper control. Thus, they can make decisions on their own basis. The collaboration and corporation is very good among team members. However, there is no collaboration and corporation when people out of the team try to get help. Now, RWH have a significant challenge that Spector audit team was facing great difficulty in finishing their auditing jobs before the deadline....