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Swaggies Policy & Procedure Essay

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Below is an essay on "Swaggies Policy & Procedure" from Anti Essays, your source for research papers, essays, and term paper examples.

Swaggies

Policy & Procedures
Manual


General





TABLE OF CONTENTS


Contents
About Swaggies 1
  Company Profile 1
  Products 1
  Mission Statement 1
  Key Strategies 1
  Swaggies – Store Locations 3
  Head Office 3
  Role of Head Office 3
  Role of Head Office Departments 4
    Accounts Department 4
    Administration Department 4
    Human Resources (HR) Department 4
    Sales and Marketing Department 4
    Purchasing Department 4
    Warehouse 4
Staff and Stores Directory 5
    Name 5
    Job Title 5
    Email 5
Human Resources 7
  Code of conduct 7
    Policy 7
    Procedures 7
  Awards & Entitlements 8
    Policy 8
    Procedure 8
  Position Evaluation and Recruitment 9
    Policy 9
    Procedure 9
  Equal Employment Opportunity 11
    Policy 11
  Workplace Harassment 13
    Policy 13
    Procedures 14
  Staff Employment Records 15
    Policy 15
    Procedure 15
  Confidentiality: 16
  Staff Induction 17
    Policy 17
    Procedure 17
  Performance Review 18
    Policy 18
    Procedure 18
  Disciplinary Process 20
    Policy 20
    Procedure 20
    Counselling 20
  Termination of employment: 23
    Procedure for termination: 23
  Grievances 25
    Policy 25
    Procedure 25
  Dress Code 27
    Policy 27
    Procedures 27
  Release Statement 28
    Policy 28
    Procedure 28
  Probationary Period 30
    Policy 30
    Procedure 30
  Hours of work 30
    Procedures 30
    Return this sheet to Human Resources Department at end of week 32
Communication 34
    Policy 34
    Procedures 34
  Customer Complaints 34
    Policy 34
    Procedure 35
Customer Service 37
  The Telephone 37
    Policy 37
    Procedures 37
    Taking phone messages 38
    Aggressive Callers 39
    Making outgoing calls 40
    Voice mail 40
  Written Correspondence 41
    Policy 41
    Procedures 41
Style Guidelines 42
    Policy 42
    Procedures 42
    General guidelines 42
    Business...

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Citations

MLA Citation

"Swaggies Policy & Procedure". Anti Essays. 16 Dec. 2018

<http://parimatchstavki7.com/free-essays/Swaggies-Policy-Procedure-634062.html>

APA Citation

Swaggies Policy & Procedure. Anti Essays. Retrieved December 16, 2018, from the World Wide Web: http://parimatchstavki7.com/free-essays/Swaggies-Policy-Procedure-634062.html