Principles of Safeguarding and Protection in Health and Social Care
The importance of having an accessible complaints procedure for reducing the likelihood of abuse are that the company that has this system in general use and accepts complaints as a form of feedback are less likely to have abuse happening. This can be because it is harder for any staff members to get away with any unsafe practices, they are more aware of the consequences and in seeing them implemented, if small lapses in safe practices are acted on immediately they are not going to become a larger issue. All staff are aware of the safe practices that they need to follow and will work within these guidelines automatically, thus reducing the likelihood of abuse.
If staff, visitors and patients feel at ease about being able to report any suspicions of abuse or unsafe practices they are more likely to report anything that they may notice no matter how small an incident may be and it can be remedied before it becomes a major concern.
If an incident is reported following the companies complaints and grievance procedures ; reporting it to a lime leader or manager , and there appears to be no follow-up or resolve to the complaint then following the companies procedures which are in place it would then be reported to someone higher up such as a head of care or manager, if it still is unresolved then it can be taken to an area manager or the company head, failing that there are outside agencies that can be called in; such as the Care Quality Commission (CQC) and other government bodies. This policy for reporting incidents and how to follow them up should there be no action taken are also referred to as whistleblowing.
Some of the unsafe practices that should be reported regardless of how minor they may seem and the follow-up may only involve the line manager having a word with the individual concerned or them having to redo training in that area to refresh the individuals understanding are:-