1.1Communication and Professional relationships with children, young people & adults
Explain why effective communication is important in developing positive relationships with children, young people and adults
(Burnham 2010) Effective communication and positive relationships do not happen by chance. I should think about the way I relate to others and the messages that this sends out. In situations where communication breaks down misundertandings can lead to bad feeling.
(http://webarchive.nationalarchives.gov.uk/) Effective communication extends to involving children, young people, their parents and carers in the design and delivery of services and decisions that affect them. It is important to consult the people affected and consider opinions and perspectives from the outset. Another crucial element of effective communication is developing trust between the workforce and children, young people, parents and carers – as well as within different sectors of the workforce itself.
(http://webarchive.nationalarchives.gov.uk/) It is important to be able to communicate both on a one-on-one basis and in a group. Communication is not just about the words I use, but also about the way I am speaking and my body language. I need to feel and show empathy and sincerity, and above all, listen. I need to take account of culture and context.
For example, I need to be aware and communicate appropriately if English is an additional language, or the child is disabled or at risk of under-achievement or other poor outcomes.
(Burnham 2010) In order to contribute to positive relationships, I will need to demonstrate and model effective communication skills in my dealings with others. This means that I should consider both how I approach other people and how I respond to them. We are more likely to communicate information to one another if we have positive relationships. Parents and other adults who come into the school are more likely to give beneficial support...