Satisfaction with nursing care had been identified as one outcome by the American Nurses Association that was nurse-sensitive and that should be measured and monitored in acute care settings where nursing care was delivered. And for that purposes, the concept of patient satisfaction had been proposed as an appropriate measure of health outcome from the patient’s perspective. In this case, management needs to completely understand the concept of patient satisfaction to afford an improving satisfaction.
Childbirth is a significant event in the lives of all women choosing to give birth (Nichols, 1996). Women’s positive perceptions of and satisfaction with childbearing experiences are linked with increased self-esteem, decreased maternal/infant mortality and more complete adoption of the maternal role (Simkin, 1991). Supportive care offered by nurses is key to satisfaction with the birth process (Clark, 1975; Shields, 1978). Kintz (1987) defined supportive nursing care as teaching, reassurance, physical presence, concern and sympathetic acceptance of a women’s behavior. Emotional support allows a woman to maintain control and enhances participation in labor (Mercer, et.al, 1983). According to Hodnett and Osborn (1989) who tested the effect of continuous one to one professional support on childbirth outcome, they found that women with continuous support were less likely to have medication for pain.
Ultimately, the health care systems were able to increase the satisfaction of its users by obtaining information from the health care consumer themselves regarding their needs and desires. By looking at the overall satisfaction in relation to a given hospital experience, it was possible to develop an understanding of what consumers view as important and to eventually increase the patients’ level of satisfaction....