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Innovative Widgets Essay

  • Submitted by: anonymous
  • on June 26, 2014
  • Category: Miscellaneous
  • Length: 495 words

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Below is an essay on "Innovative Widgets" from Anti Essays, your source for research papers, essays, and term paper examples.

Develop customer service plan
Submission details
Candidate’s name | | Phone no. | |
Assessor’s name | | Phone no. | |
Assessment date/s | | Time/s | |

Submit this document with any required evidence attached. See specifications below for details.
Performance objective
The candidate will demonstrate the ability to plan to meet customer requirements through the development of a customer service plan.
Assessment description
You will develop a customer service plan for the simulated business ‘Innovative Widgets’. You will gather the background information on the simulated business from your Student Workbook and any information about Innovative Widgets that you may have created in the course of completing learning activities in the Student Workbook.  
Procedure
  1. Over the duration of the course, gather information on the Innovative Widgets simulated business from course materials.
  2. Over the duration of the course, based on the information you are provided, produce a customer service plan for Innovative Widgets. Your customer service plan should include:
      a. vision and mission statements that refer to internal and external customers
      b. product standards that include:
        i. dimensions
        ii. tolerances
        iii. pricing
        iv. material
        v. delivery
      c. policies and procedures for:
        vi. gathering customer information and conducting market research to identify customer needs using the RATER model
        vii. responding to customer complaints
        viii. managing records and data.
  3. Develop a one page reflection on your plan and how the design of your plan will work to achieve quality customer service and legal compliance.
  4. Submit your customer service plan and reflection to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.
Specifications
You must provide:
  * a customer service plan
  * a one...

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Innovative Widgets. Anti Essays. Retrieved December 12, 2018, from the World Wide Web: http://parimatchstavki7.com/free-essays/Innovative-Widgets-635176.html