1. Understand why communication is important in the work setting.
1.1 Identify different reasons why people communicate.
Communication is about making contact with one or more than one person and making sure it is understood. This involves people sending and receiving messages continuously. This is normally done via a communication cycle:-
1. Idea occur
2. Message coded
3. Message sent
4. Message received
5. Message decoded
6. Message understood
The communication cycle shows that communication involves a two way process
1. Verbal – using spoken or written words
2. Non-verbal – using body language such as gestures, eye contact and touch.
We also communicate for lots of other reasons, one of the main forms of communication is to interact – relate to another person.
Working in health and social care setting people need to develop effective communication skills in order to make and maintain good relationships as there a lot of communication. So many different kinds of conversations occur in various forms, as well as a variety of meetings, activity and treatment sessions and consultations with medical and other practitioners.
Other reasons to communicate in health and social care are for:-
1. Making relationships – this may be with service users, visitors or colleagues. To ensure first good impression is made it is done by using positive verbal and non-verbal communication skills i.e. such as being friendly, smiling and shaking hands when greeting a person.
2. Developing relationships – by maintaining a friendly supportive approach and being interested in what other people are doing and feeling a health and social care practitioner develop their relationships with service users, their relatives and or careers and other work colleagues. This in return helps the service users to feel comfortable and secure and also trust the professionals.
3. Obtaining and sharing information – within health and...