Bedside Reporting - How can Bedside Reporting improve your handoff communication, your patient satisfaction?
If I were standing in front of you, I would share the following information with you ... "my name is Jennifer Russell and I've been a registered nurse at Brownwood Regional Medical Center since 1994. I recently transitioned from an inpatient focused background to surgical services where the hand off communication regarding patient care occurs differently, but not less importantly than inpatient care areas. My goal during this essay is to share with you what I have learned about bedside reporting in surgical services, how utilizing tools including SBAR and AIDET improves hand off communication between caregivers, increases patient satisfaction and ultimately improves patient outcomes." Thank you in advance for reading on.
In 2007, The Joint Commission implemented National Patient Safety Goal 2E. The intent of the goal is for organizations "to implement a standardized approach to 'hand off' communicaitons, including the opportunity to ask and respond to questions. The Rationale for Requirement 2E - The primary objective of a "hand off" is to provide accurate information about a patient's care, treatment, services, current condition and a ny recent or anticipatiend changes. The information communicated during a hand off must be accurate in order to meet patient safety goals.
In the perioperative area, patient hand offs occur at different points as the patient navigates the perioperative continium of care. This includes the following,
· Surgeons office, OR scheduling, centralized scheduling, day surgery, OR, PACU, nursing unit, discharge department and finally back to the surgeon's office for the post-op follow up visit.
Specific examples of points in the process where the transfer of responsibility for the surgical patient include, but are not limited to;
· break relief, nurse to nurse/scrub tech to scrub tech, report to PACU nurse from...