Food Service Management
Empowering the Team Through Inservice Training
This article is about how as food service leaders (especially in the healthcare food service industry) can empower their employees by conducting inservice trainings. It starts off by saying “successful organizations are those which shine and rise above the rest, staying to true to their core beliefs.” But how can we accomplish the vision if we don’t have a motivated team to help lead the way?
Questions such as how to maintain cost control, how to ensure food safety policies, and how to handle cultural change can all be answered and implemented by the simple task of training. The article stresses that your employees are the backbone of any organization or company and they are the ones that can help make your workplace from good to great. Sharing the knowledge and training the team to accomplish the mission are what empowers employees to make a better and more successful working environment.
Engaged and loyal employees are employees who are knowledgeable in their position and have the ability to make informed decisions and they become this way through training and motivation. There are some organizations that do simple acts such acknowledging their employees as “associates” to give them dignity and help them feel empowered. An example that the article uses that shows success in empowering through training is the Four Seasons Hotel training and beliefs system. Their mission is to make every guest feel as though they have support system when they are away from home. In order to make this mission come to life they were trained to do the following: (taken from the article)
• Trained to make decisions based upon how they would like to be treated. Guests are treated with the same concern and care that one would expect to be treated.
• Set performance standards high and hold people accountable; this was accomplished through trust factor
• Top management must be prepared to engage...