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Services Marketing Quarterly
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The Influence of Customer Experience Quality on Customers' Behavioral Intentions
Hyunsik Kim & Beomjoon Choi
a a b
College of Business Administration, Hallym University , Gangwondo , South Korea
College of Business Administration, California State University , Sacramento , California Published online: 12 Sep 2013.
To cite this article: Hyunsik Kim & Beomjoon Choi (2013) The Influence of Customer Experience Quality on Customers' Behavioral Intentions, Services Marketing Quarterly, 34:4, 322-338, DOI: 10.1080/15332969.2013.827068 To link to this article: http://dx.doi.org/10.1080/15332969.2013.827068
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