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Customer Service and Hewlett Packard Essay

  • Submitted by: txgirl33
  • on August 31, 2013
  • Category: Miscellaneous
  • Length: 1,876 words

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Below is an essay on "Customer Service and Hewlett Packard" from Anti Essays, your source for research papers, essays, and term paper examples.

Stanford University classmates Bill Hewlett and Dave Packard founded Hewlett-Packard (HP) in a one-car garage in 1939 out of Palo Alto.   They started this company with $538.00.   To determine the name of the company, a coin was flipped to see if it would be called Hewlett-Packard or Packard-Hewlett.   The company became incorporated on August 18, 1947 and went public on November 6, 1957.   HP currently employs 304,000 people globally.   (HP, 2012)
HP provides software, solutions, products, technologies, and services.   HP provides numerous products including printers, laptops, desktops, digital cameras, scanners, PDA’s, workstations, servers, and televisions.   HP meets the needs of their customers by offering computer tech services on a one-on-one basis, right over the phone, via remote chat, email 7 days a week, 24 hours a day.  
Organizational Culture:
Hewlett-Packard (HP) culture is known as the “H-P Way”.   The H-P Way is about innovation; trust, respect and integrity; contribution to community; and performance.   HP was founded on a few simple beliefs: Trust, respect and integrity really matter. How we do things is as important as what we do.   While a company’s objective is to make a profit, it must also make a contribution.   (McShane, 2002)
HP strives to make it a great place to work by attracting and retaining a diverse and talented workforce and by fostering a healthy and inclusive environment for all employees, one where different ideas are valued and implemented.   HP offers competitive compensation and benefits; they reward employees for high performance and provide valuable professional development opportunities.   They also encourage employees to donate time and money to their communities, which can strengthen their personal connections, deepen their understanding of local needs and help develop new skills. (HP, 2011)
HP has a longstanding commitment to recruit and hire exceptional people and to provide them with opportunities to build their...

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"Customer Service and Hewlett Packard". Anti Essays. 12 Dec. 2018


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