Innovative Widgets is a large firm of about four hundred staff, and is the largest producer of widgets in Australia. Established in 1952, its widgets are used as components in a broad range of televisions. At Innovative Widgets we are dedicated to providing all internal and external customers with the best possible level of customer service.
Innovative Widgets vision is to be recognised as the number one producers and suppliers of widgets in Australia.
Innovative Widgets is dedicated to providing high quality, competitive priced products, on time with a personalized service. To guarantee our success we will achieve our profit goals and continue to be the leader in our industry. We will be dedicated, innovative and give our employees the opportunity for personal professional growth.
If you buy a products:
* Its size must be in the range of 4mm, 8mm, 10mm and 12mm.
* The tolerances of the size must be less than 6% than Specified. Any wrong size of the widgets can be return and refund.
* Material like stainless steel will strictly follow the standard.
* Items will have 10% discount if customer ordered on website.
* Items will be sent by Delivery Company such as Fastway or AAE, In case your item is delayed, we will make every reasonable effort to return it to you within 24 hours.
Policy and procedures
Policy: Innovative Widgets works closely with the existing clients and new clients to obtain the requirement of our clients in order to provide our customers with the appropriate products.
Procedures: Our Company will identify customers’ needs via RATER model survey.
* Customer services members contact clients by email or telephone to understand their experiences and expectation.
* Obtaining the information of customer via RATER survey (the survey will be focus on five different areas: Reliability, Assurance, Tangibles, Empathy and Responsiveness).
* Analysis the survey to identify the customer...