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Ba107 Questions Essay

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Below is an essay on "Ba107 Questions" from Anti Essays, your source for research papers, essays, and term paper examples.

BA107 Make and receive telephone calls Make and receive telephone calls |
| | Learning Outcomes & Assessment Criteria 1.1 Describe the different features of telephone systems and how to use them (Planned: 0 , Completed:0) |
1.2 Give reasons for identifying the purpose of a call before making it (Planned: 0 , Completed:0) |
1.3 Describe different ways of obtaining the names and numbers of people that need to be contacted (Planned: 0 , Completed:0) |
1.4 Describe how to use a telephone system to make contact with people inside and outside an organisation (Planned: 0 , Completed:0) |
1.5 Explain the purpose of giving a positive image of self and own organisation (Planned: 0 , Completed:0) |
1.6 Explain the purpose of summarising the outcomes of a telephone conversation before ending the call (Planned: 0 , Completed:0) |
1.7 Describe how to identify problems and who to refer them to (Planned: 0 , Completed:0) |
1.8 Describe organisation structures and communication channels within an organisation (Planned: 0 , Completed:0) |
1.9 Describe how to follow organisational procedures when making a telephone call (Planned: 0 , Completed:0) |
1.10 Explain how to report telephone system faults (Planned: 0 , Completed:0) |
2.1 Describe how to identify callers and their needs (Planned: 0 , Completed:0) |
2.2 Explain the purpose of giving accurate and up to date information to callers (Planned: 0 , Completed:0) |
2.3 Explain the purpose of confidentiality and security when dealing with callers (Planned: 0 , Completed:0) |
2.4 Describe the types of information that could affect confidentiality and security and how to handle these (Planned: 0 , Completed:0) |
2.5 Describe ways of identifying the appropriate person to whom a call is transferred (Planned: 0 , Completed:0) |
2.6 Describe the information to be given when transferring calls or leaving messages (Planned: 0 , Completed:0) |
2.7 Describe how to identify problems and who to refer them...

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