Principles Of Communication In Adult Social Care Settings
Ai) Identify four different reasons why People Communicate
* To gain information and knowledge about something or someone.
* To express our thoughts, feelings and needs.
* To socialise and make friends
* To pass on our knowledge, memories and beliefs
Aii) Describe two ways of how effective communication can effect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners.
Effective communication will ensure support workers understand the wants and needs of a service user to enable them to provide the best possible care for the service user and build trust between colleagues, it helps the workplace run smoothly and prevents mistakes being made. For other practitioners it allows correct and accurate information to be passed to them about the service users and helps you understand each others roles and responsibilities.
Aiii) Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Method How effective is the method?
Ask the individual This is very effective if the individual is able to speak. The can tell you exactly how they like to communicate, what they’re needs and requirements are and you can pick up the language needs of the individuals by listening to them.
Ask carers or other Care Professionals This is effective if the carers if the carers have experience of working with the individual. They can pass on their knowledge about what the individual requires and highlight any difficulties to make you aware.
Observe the individual This is effective particularly if the service user is new to the service, Non-verbal or particularly withdrawn or shy. This will allow you to see first hand how they best interact with other people and how they convey...