Assessing Your Organization’s Values:
June 8, 2014
Assessing Your Organization’s Values: Cox Communications
I am an employee at Cox Communications in the sales department. They are a provider of cable, telecommunications and wireless services to the public. While there are several relationships that I have in my job, the most significant relationship is the one with customers. According to “Careers”(2014) at Cox Communications we are encouraged to use our values and experiences to enhance our relationships with our customers. Cox communications is geared toward providing and maintaining its services to its customers. One of the things that does is collect data called Net Promoter Score to get feed back on customer interactions. Cox does have different culture between each department but that’s what sets them apart.
Cox Communications consists of several departments that support the sales team. These departments include billing, tech support, retention, marketing, dispatch, and field services. This is similar to the same structure as the military, all departments of the military are there to support the infantry. Large workplaces may have sub-cultures. For example, the sales department has different values than tech support department. Cox Communications, Inc. (CCI) is proud of its long history of promoting local decision-making through a general manager model. Like cowboys driving their own herds, each general manager achieves success in his or her own community in individual ways. ("Using Incentive Compensation Programs To Drive Cultural Change At Cox Communications", 2014). In addition, in the sales retail store the sales reps have a strict dress code because they deal with the subscribers face to face. Departments like tech support and customer service only deal with subscribers on the phone or through web chat so there is no strict dress code...