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Article Analysis
“The Impact of Conformance and Experiential Quality on Healthcare cost and Clinical Performance”
                                               

Article Information  

Title: | The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance |
Author(s): | Claire Senot Aravind Chandrasekaran - Assistant Professor of Management SciencesPeter T. Ward Anita L. Tucker - is an associate professor in the Technology and Operations Management unit at Harvard Business School. |
Source: | http://hbswk.hbs.edu/item/7351.html |

Analysis Information

Purpose: | The purpose of this artıcle is to investigate the following research question on combining the two dimensions of quality at the hospital-level: How does a dual focus on conformance and experiential quality affect hospitals’ clinical and cost outcomes? |
Audience: | This article is written for researchers and policy makers investigating the operational processes, clinical outcomes, and financial performance of hospitals, as well as for hospital administrators. |
Subject: | Conformance and experiential quality and two important dimensions in hospital performance: cost efficiency and clinical outcomes. |
Sources: | Main data was collected 3458 U.S. acute care hospitals. Also following 8 sources helped to write this article: - CMS process of care measures (conformance quality), - CMS Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) (experiential quality),- Medicare Cost Reports (cost efficiency and length of stay), - CMS Outcomes Files (30-day readmission rate), - Impact Files   - Hospital Files developed by CMS (controls)- Two websites that reflect state level legislations and which are maintained respectively by the Committee to Reduce Infection Deaths and by the National Association on State Health Policy (instruments). |
Primary Details

Thesis: |     1.   Higher conformance quality is related to shorter length of stay...

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